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Terms of Service

Johnny on the Go Auto Care – Terms of Service

Last Updated: January 2025

Welcome to Johnny on the Go Auto Care (“Company,” “we,” “our,” or “us”).

These Terms of Service (“Terms”) govern your use of our website, services, online booking system, communications, and mobile mechanic offerings.

By accessing or using any of our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our services.

1. Services Provided

Johnny on the Go Auto Care provides mobile automotive diagnostics, maintenance, and light repair services at the customer’s location. All services are subject to technician availability, service area limitations, and vehicle eligibility requirements.

We service:

  • Model-year 2010 or newer vehicles

  • Under 180,000 miles

  • Mainstream U.S. and supported import brands

We do NOT service:

  • Vehicles older than 2010

  • Vehicles over 180,000 miles

  • Mini Cooper, Land Rover, Fiat, or unsupported European models

  • Engine, transmission, or clutch replacements

  • Wiring repairs, programming, or frame work

  • Motorcycles, mopeds, RVs, or generators

We reserve the right to decline any service request that falls outside our capabilities or safety standards.

2. Online Booking

Customers may book services through our website at johnnyonthegoautocare.com.

By booking online, you agree to:

  • Provide accurate and complete information

  • Save a valid payment method on file

  • Confirm your appointment details

  • Ensure the vehicle is in a safe, accessible location

Appointment availability is subject to change. Bookings may be rescheduled in the event of weather, safety issues, or unexpected technician delays.

3. Payment Terms

  • A valid credit or debit card is required to book an appointment.

  • No cash payments are accepted.

  • Diagnostic fees are due upon completion of the diagnostic service.

  • Additional labor and parts must be approved by the customer before work begins.

  • Final charges will be processed upon completion of service.

Unpaid or disputed charges may result in appointment cancellation or refusal of future service.

4. Pricing

Diagnostic fee: $150 (or $200 for 2018+ Dodge/Chrysler/Jeep/Ram models)

Standard labor: $150/hour

European labor: $175/hour

Prices may vary based on vehicle type, location, parts availability, and service needs.

All prices are before tax.

5. Customer Responsibilities

Customers agree to:

  • Provide access to the vehicle

  • Ensure the location is safe for a technician to work

  • Disclose known issues or modifications

  • Approve or decline additional repairs

  • Avoid operating the vehicle if unsafe

We are not responsible for damage caused by unsafe vehicle operation prior to or after our visit.

6. Cancellations & Rescheduling

We request at least 24 hours notice for cancellations or rescheduling.

Failure to provide adequate notice may result in fees or refusal of future service.

7. SMS, Email, and Automated Communication Consent

By contacting us, booking online, or providing your phone number, you consent to receive:

  • Appointment confirmations

  • Service updates

  • Follow-up messages

  • Limited promotional messages

  • Customer support replies

Message frequency may vary.

Message and data rates may apply.

Reply STOP to unsubscribe at any time.

Reply HELP for assistance.

We do not sell or share your personal information with third parties for marketing purposes.

8. Data Collection & Privacy

We collect customer information required to:

  • Schedule appointments

  • Provide service

  • Send confirmations

  • Maintain records

  • Improve customer experience

Your data is processed in accordance with our Privacy Policy, available on our website.

9. Service Limitations

Our services may be affected by:

  • Weather conditions

  • Unsafe vehicle locations

  • Unforeseen mechanical complications

  • Incorrect customer information

  • Parts availability

We reserve the right to decline, modify, or stop service at any time if a technician determines that conditions are unsafe or the repair is outside mobile repair capabilities.

10. Liability Disclaimer

Johnny on the Go Auto Care is not responsible for:

  • Pre-existing damage

  • Damage caused by corrosion, rust, age, or prior improper repairs

  • Failures unrelated to the services performed

  • Loss of personal items in the vehicle

Our liability is limited to the cost of the service performed.

11. Referral Policy

If a repair exceeds what can be safely performed as a mobile service, we may refer customers to an independent repair shop.

We do not guarantee the quality or pricing of third-party businesses.

12. Changes to the Terms

We may update these Terms at any time.

Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact Information

Johnny on the Go Auto Care

Website: www.johnnyonthegoautocare.com

Phone: (689) 407-7456

Email: jogmarketing1417@gmail.com